Refund and Returns Policy
Effective Date: March 27, 2025
At Byterig Tech, customer satisfaction is our top priority. We want you to be completely happy with your purchase, and we offer a hassle-free return and refund policy to ensure a smooth shopping experience.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
✔ The item must be unused, unopened, and in its original packaging.
✔ Returns must be initiated within 30 days of the purchase date.
✔ Proof of purchase (receipt or order confirmation) is required.
✔ The product must not be damaged, altered, or missing parts for reasons not due to our error.
2. Non-Returnable Items
Certain items are non-refundable and non-returnable, including:
✘ Digital products and software downloads.
✘ Gift cards and promotional items.
✘ Personalized or customized products.
✘ Clearance or final sale items.
3. Refund Process
If your return is approved, we will initiate a refund to your original payment method:
✔ Processing Time: Refunds typically take 5-10 business days to appear in your account.
✔ Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
✔ Partial Refunds: In some cases, partial refunds may be issued for items that are damaged, incomplete, or missing original packaging.
4. Exchange Policy
If you receive a defective or incorrect product, we will replace it at no extra cost. Exchanges are subject to product availability. If the item is out of stock, a full refund will be provided.
5. How to Initiate a Return
To start a return, follow these steps:
1️⃣ Contact Us: Email us at info@byterigtech.com with your order details and reason for the return.
2️⃣ Wait for Approval: Our support team will review your request and provide return instructions.
3️⃣ Ship the Item: Return the product to the provided address in its original condition.
4️⃣ Receive Your Refund: Once we receive and inspect the item, we will process the refund or exchange.
6. Late or Missing Refunds
If you haven’t received a refund within the expected time frame:
✔ Check your bank account and contact your payment provider.
✔ Some refunds may take additional processing time depending on your bank or card issuer.
✔ If you still have not received your refund, please contact us at info@byterigtech.com.
7. Contact Information
For any return or refund inquiries, feel free to contact us:
📍 Address: Thanh Khe District, Da Nang City
📞 Phone: 0981234567
📧 Email: info@byterigtech.com
🌐 Website: byterigtech.com